Privacy Policy
Lotus Chocolate Company Limited, having its registered office at 8-2-596, 1st Floor, 1B, Sumedha Estates, Avenue-4, Puzzolana Towers, Street No. 1, Road No. 10, Banjara Hills, Hyderabad – 500034, Telangana, India (“Lotus Chocolate” or “we” or “us” or “our”), manages and operates this website at www.lotuschocolate.com
that may be accessible through mobile phone, tablet or any other device to the general public (collectively referred to as the “Platform”). The Platform facilitates the sharing of information about our consumer products (the “Products”).
The term “User” or “Users” or “you” or “your” refers to any individual or entity that uses, accesses, or browses the Platform and/or purchases the Products. Lotus Chocolate is committed to protecting and respecting your privacy.
This Privacy Policy outlines our practices regarding the collection, use, disclosure, processing, transfer, storage, retention, and safeguarding of the information (defined hereinafter) provided to us by you through the Platform and/or through any other means, including offline means such as stores, surveys, etc. (“Privacy Policy”).
This Privacy Policy is to be read together with our Terms of Use (the “Terms” accessible at www.lotuschocolate.com
) and other applicable policies notified by us from time to time. Please read this Privacy Policy carefully. If you do not agree with any provisions of the Terms or this Privacy Policy, please do not use or access the Platform.
1. Applicability of Policy
By accessing or using the Platform and/or by submitting information in any manner (including offline), you agree to be bound by this Privacy Policy and consent to the collection, storage, use, disclosure, transfer, and processing of your information as described herein.
Please note that while you may access the Platform from outside India, your information will primarily be stored and processed in India and governed by Indian laws. This document is an electronic record under the Information Technology Act, 2000, and the rules made thereunder, as amended from time to time.
2. Type of Information Collected
We may collect the following types of information (“Information”):
a) Personal Information:
Information that personally identifies you such as your name, mailing address, phone number, email address, and contact preferences, as well as other usage and interaction details with us or our affiliates.
b) Non-Personal Information:
Information that does not identify you personally, such as IP address, browser type, operating system, domain name, and usage patterns.
c) Automatic Information:
We may use cookies or similar technologies to collect information such as your web requests, IP address, browser type, language, and date/time of requests to improve user experience.
You may withdraw your consent for processing and use of your information at any time; however, such withdrawal may affect your ability to use certain features or services of the Platform.
We do not knowingly collect personal information from individuals below 18 years of age. If we become aware that such information has been collected, it will be deleted promptly.
3. Use of Information Collected
We use your information for the following purposes:
To validate and process your requests regarding Products or services.
To improve, personalize, and enhance our Products and Platform.
To inform you about Products, offers, updates, or upcoming events.
To fulfil legal and regulatory requirements.
To recommend Products or promotions that may interest you.
To resolve complaints, disputes, or grievances.
To detect and prevent fraud, security threats, or illegal activity.
Sharing of Information:
We may share your information with:
Our affiliates for marketing, research, or operational purposes.
Trusted third-party service providers bound by confidentiality obligations.
Law enforcement or regulatory authorities if required by law.
Successor entities in case of merger, acquisition, or reorganization, ensuring equivalent protection standards.
Storage & Retention:
Information is stored on secure servers in India and retained only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.
4. Security
We implement reasonable security measures—both technical and organizational—to protect your information from unauthorized access, loss, misuse, or alteration. However, no system is entirely secure, and we cannot guarantee absolute security. By using our Platform, you acknowledge and accept this risk.
5. Third Party Applications
Our Platform may contain links to external websites or applications. These third-party platforms are governed by their own privacy policies, and we are not responsible for their content or practices. Once you leave our Platform, your information will be governed by the respective third party’s privacy policy.
6. Location Services
The Platform may access and process location data (via GPS, Wi-Fi, Bluetooth, etc.) to improve functionality and user experience. By using the Platform, you consent to the use and processing of such location data.
7. Cookies
We use cookies and similar technologies to enhance user experience, analyze trends, and administer the Platform. You may adjust your browser settings to refuse cookies, though certain features may not function properly as a result.
8. Opt-Out
You may opt out of receiving non-essential promotional or marketing communications from us by clicking the “unsubscribe” link in our emails or by contacting us at the email address provided below.
9. Access, Correction and Deletion
You are responsible for ensuring that the information you provide is accurate and up to date. You may request access, correction, or deletion of your personal information by contacting us. However, certain legal or regulatory requirements may prevent immediate deletion.
10. Changes to the Privacy Policy
We may update or modify this Privacy Policy from time to time without prior notice. Updated policies will be available on the Platform. Continued use of the Platform after such changes signifies your acceptance of the revised terms.
11. Queries and Complaints
If you have any feedback, queries, or concerns regarding this Privacy Policy or our handling of your information, please contact our Grievance Officer:
Name: Grievance Officer
Designation: Data Protection Officer
Email: ce@lotuschocolate.com
Phone: 1800-425-3949
Address: Lotus Chocolate Company Limited,
8-2-596, 1st Floor, 1B, Sumedha Estates, Avenue-4, Puzzolana Towers,
Street No. 1, Road No. 10, Banjara Hills, Hyderabad 500034, Telangana, India.
12. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.